Refund policy

We want you to be happy with what you buy from Shoe Care Supply. If something is not right, here is how returns and refunds work.

Return window

You can return most items within 30 days of delivery for a refund or exchange. Items must be unused, unopened and in their original packaging with all seals intact.

Items that cannot be returned

Opened or used liquids, paints, dyes, finishers, adhesives, cleaners and conditioners. Once a seal is broken these products cannot be resold safely.
Insoles, heel pads and other items worn inside footwear, for hygiene reasons, unless they are still sealed.
Clearance or final-sale items marked as such at the time of purchase.

If a product arrives damaged, leaking or is not what you ordered, none of the above applies. Contact us within 7 days of delivery with your order number and a photo and we will replace it or refund it in full.

How to start a return

Send us a message through the contact page with your order number and the item you want to return.
We will confirm the return and send the return address.
Pack the item securely in its original packaging and ship it back. Return shipping is paid by the customer unless the return is the result of our error.

Refunds

Once we receive and inspect the item we will confirm your refund by email. Refunds go back to the original payment method within 10 business days of approval. Original shipping charges are not refunded unless the return is the result of our error.